Frequently Asked Questions

What's the difference between 121 Online Coaching and Programme's?


PROGRAMMES There are a number of Programmes you can purchase, such as the 6 Week Bodyweight Programmes for example, which have already been created for that specific type of training and intensity level. Once you have purchased your chosen progrmme, and made payment, you will automatically be sent an invitation to download the Personal Training app, fill out an Online Consultation Form and be assigned your chosen programme to follow. From here Ben will also be in touch within 24 hours to help you get started, and personalise your programmes further based on your feedback. 121 ONLINE COACHING This option is fully tailored to YOU and your specific goals and requirements. Once you have made payment, downloaded the Personal Training app, and filled out the Online Consultation, you will also have an initial Face-to-Face Video Call (or Audio call if you prefer) to discuss your goals further. Ben will be in touch within 24 hours following your payment, if not right away, to arrange a convenient time to speak to you in more detail, if you haven't already spoken already. Your fitness programme(s) will be created from scratch and be entirely based around you.




How do I tell you about my goals, etc?


Once you have made payment for your chosen Fitness Programme, or a subscription to the Online Personal Training, you will be invited to download the Personal Training app that you will use throughout your training. Once downloaded, you will be asked to fill out a detailed questionnaire about you and your goals, your fitness level, nutrition and many other key areas of information needed to create you a Personalised Fitness Programme. You can also book a FREE Consultation before you get started, if you would like to discuss your goals and requirements in more detail before you get started. You will still be asked to fill out a Consultation form, but you will also have the opportunity to discuss your goals in more detail and ask any questions direct. You can also test out your device's camera to see what face to face communication will be like.




How much does it cost?


Each programme and coaching option varies in price. 121 ONLINE COACHING - Silver Membership - £45 per month - Gold Membership - £125 every 12 weeks - Platinum Membership - £175 every 12 weeks PROGRAMMES - Each programme is individually prices VIDEO CALLING / VIDEO PT SESSIONS - 100 Minutes - (1hr 40min) - £70 - 200 Minutes - (3hr 20min) - £120 - 500 Minutes - (8hr 20min) - £250 FORTNIGHTLY VIDEO CALLS INCLUDED WITH 121 ONLINE COACHING and will typically last for anything up to 20 minutes per video call




Could I train Online and have the occasional PT Session in person?


Yes, if you are local to Mancheter, or plan to visit, you are welcome to have a PT Session alongside your 121 Online Coaching. Sessions are priced at £40 per 1 hour session, which include a Day Pass Entry to The Gym Group on Deansgate, or you can choose to train at Home or Outdoors. If you have VIDEO MINUTES you are welcome to use these for the amount of time you would like your PT Session to last. For example 60 minutes would be a 1 hour PT session. If you are already a PT Client with a Block/Package, you can use any of your outstanding sessions from your latest block or package as Video Minutes.




Are there any incentives for referring a friend?


Yes, as a thank you for referring a friend to any of my Online PT Services, you will both receive 60 Minutes of Video Credit to use either as a 121 Video PT Session, or to use the minutes in lesser time chunks for more regular face to face progress discussions. Your 60 minutes of video credit can also be converted minute by minute into a physical 121 Personal Training session in person. You can refer as many friends as you like, and receive as many 60 minute video credit gifts as you like. If you refer 3 or more friends who successfully get started with a Programme or 121 Online Coaching, you will receive an additional month added to your current plan at no extra charge, and continue to receive additional months for every 3 friends you refer. If you referred 6 friends for example who get started, you will have been rewarded with 360 minutes of video creidt, and have received 2 additional months added to your training. You could receive free Online Training indefinately by referring 3 people a month. IMPORTANT - Be sure that you mention their name to me before they sign up, or that they mention it was you who referred them in order for you to both benefit. You can also request a referral code that anyone can use, which they can use to get 60 minutes free video time, which will automatically allow me to link their sign up to you (ideal for posters in work, facebook shares, etc).




What happens after I make payment?


Once you have made payment for your chosen plan, you will automatically be sent an email invite to download the Personal Training software to your smart phone or smart device. When you open the app, you will be asked to fill out detailed Consultation form which will provide all the neccessary information needed to get started creating you a Personalised Plan. Your Personal Trainer, Ben, will be in touch within 24 hours (usually much sooner) to personally welcome you to getting started, and guide you on the best ways get off to a successfull start. If you haven't already had an initial FREE CONSULTATION either through VIDEO CHAT or over the PHONE you are welcome to book in for one. If you prefer to chat through messenger, such as Whatsapp (preferred messenger, not through video)) for example, this is fine also.




Do I need to have access to a gym?


No, you will be shown how you can exercise without the need of any fancy equippment or accessories, using just your own bodyweight and objects around your home. You will learn how to train your entire body without any equipment, and learn how to turn the outside world into your own private gym, utilising park benches, hills, fences, goal posts and more to transform your standard jogging to a new level. Your training will be fully personalised, whether you want to incorporate outdoor training into your workout routine, or stay at home indoors the entire time. Access to a gym with equipment, or having your own equipment is a BONUS and not neccessarily required. If you do have anything, just be sure to let Ben know, and any equipment you have or have access to can be incorporated into your routine.




What equipment do I need?


You will learn how to train your entire body without any equipment, and learn how to turn the outside world into your own private gym, utilising park benches, hills, fences, goal posts and more to transform your standard jogging to a new level. Your training will be fully personalised, whether you want to incorporate outdoor training into your workout routine, or stay at home indoors the entire time. Access to a gym with equipment, or having your own equipment is a BONUS and not neccessarily required. If you do have anything, just be sure to let Ben know, and any equipment you have or have access to can be incorporated into your routine.




Will you help me with my diet/nutrition?


Yes, you will receive weekly Nutrition Coaching via email each week. This will be in the form of 1 weekly email, to avoid clogging up your inbox with too frequent emails. You will also receive daily coaching tips to improve your health, fitness and nutrition through your Trainerize Calendar, along with various tips on developing positive habits. You will also receive a 7 Day Interactive Meal Plan you can either follow exactly, or use for some additional meal ideas. Whether you purchase a Programme or 121 Online Coaching, you will also receive a personalised calculation of your required CALORIES & MACROS. You will also have the option to link your MyFitnessPal account (recommended) with your Trainerize Calendar, so I can see your daily macros, and so I can remotely take a look at your eating pattern and make suggestions on how you can improve your diet. With MyFitnessPal you simply need to scan the barcode of your chosen food (or search from the database) and enter the amount, and I will be able to see what you have eaten and drank each day.




How often do I need to train?


This really comes down to YOU and your current fitness level. It also depends on how much time you have available to exercise and how often you would like to commit to your training. Some of the PROGRAMMES have specific recommended training frequencies. For example the Home Bodyweight Beginners programme will recommend you train 3 times per week, compared to the Home Bodyweight Extreme programme training 6 times per week. As a BEGINNER, it's recommended you train about 3 times per week, for around 40-60 minutes, at a pace that suits your current fitness level. If you are already quite fit, its recommended you train for up to an hour, sometimes more depending on intensity, 3-5 days per week. For the very fit, some people choose to train 6 days per week, been sure listen to their body and allow adequate recovery times. Training 6 times per week may involve 6 separate days, or often people will prefer on some days to train twice, perhaps morning and evening counting as 2 separate workouts in one day. Your training frequency will be agreed between you and Ben, your Personal Trainer, to find the ideal number of training sessions per week suited to your goals, fitness level, and your current lifestyle / work commitments.




What happens if I wish to cancel?


If for any reason you wish to cancel your subscription, simply contact Ben directly to arrange your cancellation. Or you can simply cancel your direct debit if you have a re-occuring payment. You can also manage your subscriptions via your Trainerize account. Once you have cancelled, your account will remain open until you have been contacted by Ben to go over ways you can continue your training on your own. If you don't respond within 7 days following the cancellation of your payment, your account will be closed down until you choose to renew or take on another programme. If you have already paid in full, or paid all monthly payments to cover your chosen plan, your training plan will remain active, with full PT support, until the end of your programme. RECOMMENDED TIP Not everyone will choose to train indefinately with Online Personal Training, and Ben's goal will be to get you knowledable enough and motivated to be able to continue your training on your own without any guidane. Please let Ben know a week or two in advance if you don't intend to continue your training, so you can be advised in good time how to continue your training on your own effectively. CONTINUE USING TRAINERIZE WITHOUT PT If you would like to discontinue your 121 Online Coaching or Programme(s), but still have full access to all the programmes you have had made for you, with exercise videos, etc, and all your data, and with the option of contacting Ben for advice and support whenever you need it, you can keep your account active for a reoccuring monthly fee of only £7.99/month. You will also benefit from continued Nutrition Coaching via email, and will also keep your access to the Community Support Forum. You'll also receive all the latest news, articles, special offers and competitions as they happen. CANCELLING ALL TOGETHER? Once cancelled you will no longer have access to the Personal Training app, however your account will remain dormant until a future date in which you decide to re-activate it with another programme, or choose to continue using the app for £7.99/month. All the data stored on your account will remain and be saved, unless you specifically ask for it to be deleted. If cancelling all together, you may wish to make a note of your programme and any other key details such as body measurements, etc, as you won't have access while not subscribed to a programme or online training.




How will you know if I am progressing?


Every time you complete a workout via your Trainerize Calendar, you simply tick the workout as COMPLETE. Every time you complete a workout, or get a personal best, I will automatically be notified, so I can keep track of your progress and motivate you to keep going. Each workout you do, you'll be able to enter key stats such as weights lifted, repetitons performed, how far you've run, etc. You will also be prompted after each workout to rate your workout out of 10, in terms of intensity, and make any comments about each workout, which I will be able to see, and where needed, respond too. If you have some scales and/or a tape measure at home, you can also track your body stats such as weight, waist, body fat percentage, etc, and be able to see graphs of your progress over time.




What is a Food Intolerance test and how does it work?


A Food Intolerance and Vitamin & Mineral Deficiency Test will analysis will show you what foods and drinks your body is intolerant too, giving you an idea of what foods you should be avoiding in your diet, which are causing your body stress, and also what foods you should reduce, which are weakening your body.​ You'll also discover what nutrients you are lacking/deficient in, which will also be causing stress or weakness on your body, often presenting themselves a health issue of some sort, some much more noticable than others (skin issues, bloating, brain dog, sleep problems, etc). ​​ The test is performed by sending off a Hair or Nail sample for analysis. The results usually come back within 1-2 weeks. You will be provided with... - Food Intolerances - Vitamin Deficiencies - Mineral Deficiencies - Fatty Acid Deficiencies - Amino Acid Deficiencies - Enzyme Deficiencies You will not only receive a detailed report from your Hair/Nail analysis, but I will personally also create and write you up an easy to read interpretation of your results, so you can see very clearly what foods you should avoid, what foods you should reduce, and also all the deficiencies you are lacking in your diet.​ I will also be able to advise you what foods to consume or supplements to consider to address any deficiencies you may have. A Food Intolerance & Nutrient Deficiency Test costs £45 per test. If you have a 121 Online Coaching GOLD subscription, you will receive a Food Intolerance & Nutrient Deficiency test included with each 12 week subscription. If you have a 121 Online Coaching PLATINUM subscription, you will receive TWO Food Intolerance & Nutrient Deficiency tests included with each 12 week subscription. It is recommended to have one test at the start of the 12 weeks, and another at the end of the 12 weeks to see what deficiencies and intolerances have changed following any recommended changes to your diet. Or you may prefer to use your second test for a friend or family member instead.